Personal data processing and protection policy
Katherine Ochoa SAS
This is an informational translation. The Spanish version is the legally binding one: Política de tratamiento de datos (español).
General considerations
Katherine Ochoa SAS is a company that provides high-quality dental services, including treatments such as smile design, dental implants and whitening, among others. In compliance with Article 15 of the Constitution of Colombia, Law 1581 of 2012 and Decree 1377 of 2013, we adopt this policy to ensure the protection of the personal data of our patients, employees, suppliers and other data subjects, respecting their rights and ensuring the lawful processing of information.
Mandatory compliance
This policy is mandatory for all employees, contractors and third parties acting on behalf of Katherine Ochoa SAS. Failure to comply may result in employment or contractual sanctions, in addition to liability for damage caused to data subjects or to the company.
Definitions
- Authorization: the prior, express and informed consent of the data subject to process their data.
- Personal data: information linked to a natural person (e.g. name, phone number, medical history).
- Sensitive data: data that affects privacy or may lead to discrimination (e.g. health data).
- Data controller: Katherine Ochoa SAS, which decides on the collection and purposes of processing.
- Data subject: the natural person whose data is processed.
Principles
- Freedom: we collect data only with prior authorization, unless required by law.
- Purpose: we use data for legitimate purposes communicated to the data subject (e.g. managing appointments or treatments).
- Security: we implement measures to protect data against unauthorized access.
- Confidentiality: we keep the confidentiality of information, even after employment or contractual relationships end.
Purpose of processing
Katherine Ochoa SAS processes personal data to:
- Manage appointments, dental treatments and clinical follow-ups.
- Send information about services, promotions or satisfaction surveys.
- Comply with legal obligations (e.g. medical records, invoicing).
- Ensure security at our premises through video surveillance.
- Keep historical records and contact suppliers or partners.
Rights of data subjects
- To know, update and correct their data.
- To request a copy of the authorization.
- To revoke consent or request the deletion of data, unless there is a legal or contractual duty.
- To access their information at no charge.
Procedures
- Inquiries: send your request to info@katherineochoa.com. We will respond within 10 business days at most (extendable to 15 if necessary).
- Complaints: submit your request with identification, facts and evidence. We will respond within 15 business days at most (extendable to 23).
Responsible area
The customer service area of Katherine Ochoa SAS manages data protection. Contact: info@katherineochoa.com, phone: +57 318 3112981.
Video surveillance
We use video surveillance systems at our premises for security, with visible notices. Recordings may be used as legal evidence.
Measuring our ads
On our website we use Google Analytics and Google Ads to know how many people visit us and which ads lead to contacts with the practice. These tools record browsing data from the device (for example, the pages viewed and the ad you came from), not your name or health data, and Google processes it as a processor under its own terms. This measurement is active when you enter the site, is disclosed in the cookie notice, and you can decline it at any time with the “Cookie preferences” button. More details in the Cookie policy.
Effective date
This policy takes effect on March 6, 2025, and the databases will remain in force as long as they serve the purposes described, in accordance with applicable regulations.
Data controller details
- Company name: Katherine Ochoa SAS
- Tax ID (NIT): 901.837.602-5
- Address: Carrera 19a # 82-85, Office 610, Bogotá, Colombia
- Email: info@katherineochoa.com
- Phone: +57 318 3112981